FAQ
Orders
+ How do i know when my order has been despatched?
You will get an email with a tracking number.
+ I have received an incorrect/damaged item in my order
Please contact us at orders@terrone.co.uk and we will help you with a replacement or refund.
Shipping
+ Do you deliver outside UK?
Yes we do! Shipping charges and lead time changes according to the country.
+ How long does it take to get my order?
For UK mainland, the lead time is usually around 48/72 hours after the order has been despatched.
+ Which courier do you use for shipping?
Hermes or UPS.
+ Are shipping costs included?
For orders over £30 shipping costs are included for UK mainland only.
Coffee
+ How do I choose the grind size?
Once you add a product to the kart a list will appear from which you can select your grind preference.
Coffee subscribtions
+ Do you post subscription outside the UK?
Yes we do.
+ Can I postpone my next subscription delivery?
Sure! Just send us an email at orders@terrone.co.uk specifying when you would like to receive your next coffee bag.
+ Can I have different grind size ?
Sure. You can add your preferences on the additional information box when you add your coffee subscription to the kart.
Coffee Pods
+ Which machine are the pods compatible with?
Any Nespresso Compatible Coffee Machine.
+ How do I recycle the pods?
Our coffee pods are certified OK compost and can go in the food waste bin.
+ What’s pods shelf life?
2 years.
+ How do I store my coffee pods?
You can store them in a jar in your cupboard.
+ Can I get a pods subscription?
You can! Visit our shop to get your Terrone Coffee pods subscription!
Roast with us
+ Can you roast my green coffee for me?
Yes we can. We offer contract roasting service, where we roast your beans for you. For more info, contact us at info@terrone.co.uk.
+ Do you rent out your roastery?
Yes we do. We offer slot roasting service, where you rent out our roasting facilities. For more info, contact us at info@terrone.co.uk.
+ Do you provide packing and delivery service?
Yes we do for a small extra fee.
+ Do you provide bags for packing?
On request.
+ Can I buy green coffee from you?
Yes you can. For more info, contact us at info@terrone.co.uk and we can send you our updated coffee offer with all the coffees we have in stock.
Covid 19
+ Are you open for visits during lockdown?
Just on appointment, following governament guidelines in matter of health and safety.
+ How long will the order take to arrive?
Due to the global pandemic, orders might experience a small delay.